Help & support

Moving Home

We’ll need to know your new address, moving in date and first meter reading. We’ll send you a new customer form to fill in and send back. If you’re an existing customer moving out of a property we’ll need to know your moving out date and final meter reading from the property you’re moving out of. If you require us to come and read the meter, please give us at least one week’s notice before you move out. Contact our team on our contact us page or call us on 724811 for further information

Please contact our team on our contact us page or by calling 724811 to let us know that you’re moving out of your current property. We’ll need to know your moving out date, final meter reading and forwarding address for any paperwork. If you require us to come and read the meter, please give us at least one week’s notice before you move out.

Each individual property requires a new direct debit to generate a new reference. Please contact our team on 724811 and we can set up a new direct debit

Yes, you can move your account by completing a ‘moving house form’. Please contact our team on 724811.
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